Return and Refund Policy

Return and Refund Policy – ​​KittyFleur

Last updated: 04/05/2025

At KittyFleur , customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

📦 Return deadline

You have 14 calendar days from receipt of your order to request a return.

📋 Return conditions

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must also be in its original packaging.

  • Some personalized or promotional items may not be refundable (this will be indicated on the product sheet).

💸 Refund

Once your return is received and inspected, we will send you an email to notify you of receipt.
If the return is approved, the refund will be automatically issued to your original payment method within a few days.

🚚 Return costs

Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

❗ Non-returnable items

  • Gift cards

  • Personalized products

  • Items on sale (except manufacturing defects)

📬 Contact

For any return or refund requests, please contact us at:
sav.mykittyfleur@gmail.com